baikai-request.json

{
  "model": "jev-latest",
  "state": {"ticket": "Checkout is unavailable."},
  "questions": {
    "urgent": {"type": "noul", "instructions": "Is service blocked?"},
    "category": {"type": "choice", "instructions": "Classify the issue.", "criteria": {"billing": "Payment issue", "technical": "Product malfunction"}},
    "severity": {"type": "score", "instructions": "Rate impact.", "criteria": ["Minor", "Disruptive", "Blocking"]}
  }
}