request.json

{
  "model": "jev-latest",
  "state": {
    "ticket": "Checkout is unavailable."
  },
  "questions": {
    "urgent": {
      "type": "noul",
      "instructions": "Is service blocked?"
    },
    "category": {
      "type": "choice",
      "instructions": "Classify the issue.",
      "criteria": {
        "billing": "Payment issue",
        "technical": "Product malfunction"
      }
    },
    "severity": {
      "type": "score",
      "instructions": "Rate impact.",
      "criteria": [
        "Minor",
        "Disruptive",
        "Blocking"
      ]
    }
  }
}