diff --git a/LICENSE b/LICENSE
new file mode 100644
--- /dev/null
+++ b/LICENSE
@@ -0,0 +1,367 @@
+Mozilla Public License Version 2.0
+==================================
+
+1. Definitions
+--------------
+
+1.1. "Contributor"
+    means each individual or legal entity that creates, contributes to
+    the creation of, or owns Covered Software.
+
+1.2. "Contributor Version"
+    means the combination of the Contributions of others (if any) used
+    by a Contributor and that particular Contributor's Contribution.
+
+1.3. "Contribution"
+    means Covered Software of a particular Contributor.
+
+1.4. "Covered Software"
+    means Source Code Form to which the initial Contributor has attached
+    the notice in Exhibit A, the Executable Form of such Source Code
+    Form, and Modifications of such Source Code Form, in each case
+    including portions thereof.
+
+1.5. "Incompatible With Secondary Licenses"
+    means
+
+    (a) that the initial Contributor has attached the notice described
+        in Exhibit B to the Covered Software; or
+
+    (b) that the Covered Software was made available under the terms of
+        version 1.1 or earlier of the License, but not also under the
+        terms of a Secondary License.
+
+1.6. "Executable Form"
+    means any form of the work other than Source Code Form.
+
+1.7. "Larger Work"
+    means a work that combines Covered Software with other material, in
+    a separate file or files, that is not Covered Software.
+
+1.8. "License"
+    means this document.
+
+1.9. "Licensable"
+    means having the right to grant, to the maximum extent possible,
+    whether at the time of the initial grant or subsequently, any and
+    all of the rights conveyed by this License.
+
+1.10. "Modifications"
+    means any of the following:
+
+    (a) any file in Source Code Form that results from an addition to,
+        deletion from, or modification of the contents of Covered
+        Software; or
+
+    (b) any new file in Source Code Form that contains any Covered
+        Software.
+
+1.11. "Patent Claims" of a Contributor
+    means any patent claim(s), including without limitation, method,
+    process, and apparatus claims, in any patent Licensable by such
+    Contributor that would be infringed, but for the grant of the
+    License, by the making, using, selling, offering for sale, having
+    made, import, or transfer of either its Contributions or its
+    Contributor Version.
+
+1.12. "Secondary License"
+    means either the GNU General Public License, Version 2.0, the GNU
+    Lesser General Public License, Version 2.1, the GNU Affero General
+    Public License, Version 3.0, or any later versions of those
+    licenses.
+
+1.13. "Source Code Form"
+    means the form of the work preferred for making modifications.
+
+1.14. "You" (or "Your")
+    means an individual or a legal entity exercising rights under this
+    License. For legal entities, "You" includes any entity that
+    controls, is controlled by, or is under common control with You. For
+    purposes of this definition, "control" means (a) the power, direct
+    or indirect, to cause the direction or management of such entity,
+    whether by contract or otherwise, or (b) ownership of more than
+    fifty percent (50%) of the outstanding shares or beneficial
+    ownership of such entity.
+
+2. License Grants and Conditions
+--------------------------------
+
+2.1. Grants
+
+Each Contributor hereby grants You a world-wide, royalty-free,
+non-exclusive license:
+
+(a) under intellectual property rights (other than patent or trademark)
+    Licensable by such Contributor to use, reproduce, make available,
+    modify, display, perform, distribute, and otherwise exploit its
+    Contributions, either on an unmodified basis, with Modifications, or
+    as part of a Larger Work; and
+
+(b) under Patent Claims of such Contributor to make, use, sell, offer
+    for sale, have made, import, and otherwise transfer either its
+    Contributions or its Contributor Version.
+
+2.2. Effective Date
+
+The licenses granted in Section 2.1 with respect to any Contribution
+become effective for each Contribution on the date the Contributor first
+distributes such Contribution.
+
+2.3. Limitations on Grant Scope
+
+The licenses granted in this Section 2 are the only rights granted under
+this License. No additional rights or licenses will be implied from the
+distribution or licensing of Covered Software under this License.
+Notwithstanding Section 2.1(b) above, no patent license is granted by a
+Contributor:
+
+(a) for any code that a Contributor has removed from Covered Software;
+    or
+
+(b) for infringements caused by: (i) Your and any other third party's
+    modifications of Covered Software, or (ii) the combination of its
+    Contributions with other software (except as part of its Contributor
+    Version); or
+
+(c) under Patent Claims infringed by Covered Software in the absence of
+    its Contributions.
+
+This License does not grant any rights in the trademarks, service marks,
+or logos of any Contributor (except as may be necessary to comply with
+the notice requirements in Section 3.4).
+
+2.4. Subsequent Licenses
+
+No Contributor makes additional grants as a result of Your choice to
+distribute the Covered Software under a subsequent version of this
+License (see Section 10.2) or under the terms of a Secondary License (if
+permitted under the terms of Section 3.3).
+
+2.5. Representation
+
+Each Contributor represents that the Contributor believes its
+Contributions are its original creation(s) or it has sufficient rights
+to grant the rights to its Contributions conveyed by this License.
+
+2.6. Fair Use
+
+This License is not intended to limit any rights You have under
+applicable copyright doctrines of fair use, fair dealing, or other
+equivalents.
+
+2.7. Conditions
+
+Sections 3.1, 3.2, 3.3, and 3.4 are conditions of the licenses granted
+in Section 2.1.
+
+3. Responsibilities
+-------------------
+
+3.1. Distribution of Source Form
+
+All distribution of Covered Software in Source Code Form, including any
+Modifications that You create or to which You contribute, must be under
+the terms of this License. You must inform recipients that the Source
+Code Form of the Covered Software is governed by the terms of this
+License, and how they can obtain a copy of this License. You may not
+attempt to alter or restrict the recipients' rights in the Source Code
+Form.
+
+3.2. Distribution of Executable Form
+
+If You distribute Covered Software in Executable Form then:
+
+(a) such Covered Software must also be made available in Source Code
+    Form, as described in Section 3.1, and You must inform recipients of
+    the Executable Form how they can obtain a copy of such Source Code
+    Form by reasonable means in a timely manner, at a charge no more
+    than the cost of distribution to the recipient; and
+
+(b) You may distribute such Executable Form under the terms of this
+    License, or sublicense it under different terms, provided that the
+    license for the Executable Form does not attempt to limit or alter
+    the recipients' rights in the Source Code Form under this License.
+
+3.3. Distribution of a Larger Work
+
+You may create and distribute a Larger Work under terms of Your choice,
+provided that You also comply with the requirements of this License for
+the Covered Software. If the Larger Work is a combination of Covered
+Software with a work governed by one or more Secondary Licenses, and the
+Covered Software is not Incompatible With Secondary Licenses, this
+License permits You to additionally distribute such Covered Software
+under the terms of such Secondary License(s), so that the recipient of
+the Larger Work may, at their option, further distribute the Covered
+Software under the terms of either this License or such Secondary
+License(s).
+
+3.4. Notices
+
+You may not remove or alter the substance of any license notices
+(including copyright notices, patent notices, disclaimers of warranty,
+or limitations of liability) contained within the Source Code Form of
+the Covered Software, except that You may alter any license notices to
+the extent required to remedy known factual inaccuracies.
+
+3.5. Application of Additional Terms
+
+You may choose to offer, and to charge a fee for, warranty, support,
+indemnity or liability obligations to one or more recipients of Covered
+Software. However, You may do so only on Your own behalf, and not on
+behalf of any Contributor. You must make it absolutely clear that any
+such warranty, support, indemnity, or liability obligation is offered by
+You alone, and You hereby agree to indemnify every Contributor for any
+liability incurred by such Contributor as a result of warranty, support,
+indemnity or liability terms You offer. You may include additional
+disclaimers of warranty and limitations of liability specific to any
+jurisdiction.
+
+4. Inability to Comply Due to Statute or Regulation
+---------------------------------------------------
+
+If it is impossible for You to comply with any of the terms of this
+License with respect to some or all of the Covered Software due to
+statute, judicial order, or regulation then You must: (a) comply with
+the terms of this License to the maximum extent possible; and (b)
+describe the limitations and the code they affect. Such description must
+be placed in a text file included with all distributions of the Covered
+Software under this License. Except to the extent prohibited by statute
+or regulation, such description must be sufficiently detailed for a
+recipient of ordinary skill to be able to understand it.
+
+5. Termination
+--------------
+
+5.1. The rights granted under this License will terminate automatically
+if You fail to comply with any of its terms. However, if You become
+compliant, then the rights granted under this License from a particular
+Contributor are reinstated (a) provisionally, unless and until such
+Contributor explicitly and finally terminates Your grants, and (b) on an
+ongoing basis, if such Contributor fails to notify You of the
+non-compliance by some reasonable means prior to 60 days after You have
+come back into compliance. Moreover, Your grants from a particular
+Contributor are reinstated on an ongoing basis if such Contributor
+notifies You of the non-compliance by some reasonable means, this is the
+first time You have received notice of non-compliance with this License
+from such Contributor, and You become compliant prior to 30 days after
+Your receipt of the notice.
+
+5.2. If You initiate litigation against any entity by asserting a patent
+infringement claim (excluding declaratory judgment actions,
+counter-claims, and cross-claims) alleging that a Contributor Version
+directly or indirectly infringes any patent, then the rights granted to
+You by any and all Contributors for the Covered Software under Section
+2.1 of this License shall terminate.
+
+5.3. In the event of termination under Sections 5.1 or 5.2 above, all
+end user license agreements (excluding distributors and resellers) which
+have been validly granted by You or Your distributors under this License
+prior to termination shall survive termination.
+
+************************************************************************
+*                                                                      *
+*  6. Disclaimer of Warranty                                           *
+*  -------------------------                                           *
+*                                                                      *
+*  Covered Software is provided under this License on an "as is"       *
+*  basis, without warranty of any kind, either expressed, implied, or  *
+*  statutory, including, without limitation, warranties that the       *
+*  Covered Software is free of defects, merchantable, fit for a        *
+*  particular purpose or non-infringing. The entire risk as to the     *
+*  quality and performance of the Covered Software is with You.        *
+*  Should any Covered Software prove defective in any respect, You     *
+*  (not any Contributor) assume the cost of any necessary servicing,   *
+*  repair, or correction. This disclaimer of warranty constitutes an   *
+*  essential part of this License. No use of any Covered Software is   *
+*  authorized under this License except under this disclaimer.         *
+*                                                                      *
+************************************************************************
+
+************************************************************************
+*                                                                      *
+*  7. Limitation of Liability                                          *
+*  --------------------------                                          *
+*                                                                      *
+*  Under no circumstances and under no legal theory, whether tort      *
+*  (including negligence), contract, or otherwise, shall any           *
+*  Contributor, or anyone who distributes Covered Software as          *
+*  permitted above, be liable to You for any direct, indirect,         *
+*  special, incidental, or consequential damages of any character      *
+*  including, without limitation, damages for lost profits, loss of    *
+*  goodwill, work stoppage, computer failure or malfunction, or any    *
+*  and all other commercial damages or losses, even if such party      *
+*  shall have been informed of the possibility of such damages. This   *
+*  limitation of liability shall not apply to liability for death or   *
+*  personal injury resulting from such party's negligence to the       *
+*  extent applicable law prohibits such limitation. Some               *
+*  jurisdictions do not allow the exclusion or limitation of           *
+*  incidental or consequential damages, so this exclusion and          *
+*  limitation may not apply to You.                                    *
+*                                                                      *
+************************************************************************
+
+8. Litigation
+-------------
+
+Any litigation relating to this License may be brought only in the
+courts of a jurisdiction where the defendant maintains its principal
+place of business and such litigation shall be governed by laws of that
+jurisdiction, without reference to its conflict-of-law provisions.
+Nothing in this Section shall prevent a party's ability to bring
+cross-claims or counter-claims.
+
+9. Miscellaneous
+----------------
+
+This License represents the complete agreement concerning the subject
+matter hereof. If any provision of this License is held to be
+unenforceable, such provision shall be reformed only to the extent
+necessary to make it enforceable. Any law or regulation which provides
+that the language of a contract shall be construed against the drafter
+shall not be used to construe this License against a Contributor.
+
+10. Versions of the License
+---------------------------
+
+10.1. New Versions
+
+Mozilla Foundation is the license steward. Except as provided in Section
+10.3, no one other than the license steward has the right to modify or
+publish new versions of this License. Each version will be given a
+distinguishing version number.
+
+10.2. Effect of New Versions
+
+You may distribute the Covered Software under the terms of the version
+of the License under which You originally received the Covered Software,
+or under the terms of any subsequent version published by the license
+steward.
+
+10.3. Modified Versions
+
+If you create software not governed by this License, and you want to
+create a new license for such software, you may create and use a
+modified version of this License if you rename the license and remove
+any references to the name of the license steward (except to note that
+such modified license differs from this License).
+
+10.4. Distributing Source Code Form that is Incompatible With Secondary
+Licenses
+
+If You choose to distribute Source Code Form that is Incompatible With
+Secondary Licenses under the terms of this version of the License, the
+notice described in Exhibit B of this License must be attached.
+
+Exhibit A - Source Code Form License Notice
+-------------------------------------------
+
+  This Source Code Form is subject to the terms of the Mozilla Public
+  License, v. 2.0. If a copy of the MPL was not distributed with this
+  file, You can obtain one at http://mozilla.org/MPL/2.0/.
+
+If it is not possible or desirable to put the notice in a particular
+file, then You may include the notice in a location (such as a LICENSE
+file in a relevant directory) where a recipient would be likely to look
+for such a notice.
+
+You may add additional accurate notices of copyright ownership.
diff --git a/README.md b/README.md
new file mode 100644
--- /dev/null
+++ b/README.md
@@ -0,0 +1,44 @@
+# Amazon Connect Contact Lens SDK
+
+* [Version](#version)
+* [Description](#description)
+* [Contribute](#contribute)
+* [Licence](#licence)
+
+
+## Version
+ 
+`2.0` - Derived from API version @2020-08-21@ of the AWS service descriptions, licensed under Apache 2.0.
+
+## Description
+
+Documentation is available via [Hackage](http://hackage.haskell.org/package/amazonka-connect-contact-lens)
+and the [AWS API Reference](https://aws.amazon.com/documentation/).
+
+The types from this library are intended to be used with [amazonka](http://hackage.haskell.org/package/amazonka),
+which provides mechanisms for specifying AuthN/AuthZ information, sending requests,
+and receiving responses.
+
+Lenses are used for constructing and manipulating types,
+due to the depth of nesting of AWS types and transparency regarding
+de/serialisation into more palatable Haskell values.
+The provided lenses should be compatible with any of the major lens libraries
+[lens](http://hackage.haskell.org/package/lens) or [lens-family-core](http://hackage.haskell.org/package/lens-family-core).
+
+See [Amazonka.ConnectContactLens](http://hackage.haskell.org/package/amazonka-connect-contact-lens/docs/Amazonka-ConnectContactLens.html)
+or [the AWS documentation](https://aws.amazon.com/documentation/) to get started.
+
+
+## Contribute
+
+For any problems, comments, or feedback please create an issue [here on GitHub](https://github.com/brendanhay/amazonka/issues).
+
+> _Note:_ this library is an auto-generated Haskell package. Please see `amazonka-gen` for more information.
+
+
+## Licence
+
+`amazonka-connect-contact-lens` is released under the [Mozilla Public License Version 2.0](http://www.mozilla.org/MPL/).
+
+Parts of the code are derived from AWS service descriptions, licensed under Apache 2.0.
+Source files subject to this contain an additional licensing clause in their header.
diff --git a/amazonka-connect-contact-lens.cabal b/amazonka-connect-contact-lens.cabal
new file mode 100644
--- /dev/null
+++ b/amazonka-connect-contact-lens.cabal
@@ -0,0 +1,92 @@
+cabal-version:      2.2
+name:               amazonka-connect-contact-lens
+version:            2.0
+synopsis:           Amazon Connect Contact Lens SDK.
+homepage:           https://github.com/brendanhay/amazonka
+bug-reports:        https://github.com/brendanhay/amazonka/issues
+license:            MPL-2.0
+license-file:       LICENSE
+author:             Brendan Hay
+maintainer:
+  Brendan Hay <brendan.g.hay+amazonka@gmail.com>, Jack Kelly <jack@jackkelly.name>
+
+copyright:          Copyright (c) 2013-2023 Brendan Hay
+category:           AWS
+build-type:         Simple
+extra-source-files:
+  fixture/*.proto
+  fixture/*.yaml
+  README.md
+  src/.gitkeep
+
+description:
+  Derived from API version @2020-08-21@ of the AWS service descriptions, licensed under Apache 2.0.
+  .
+  The types from this library are intended to be used with <http://hackage.haskell.org/package/amazonka amazonka>,
+  which provides mechanisms for specifying AuthN/AuthZ information, sending requests, and receiving responses.
+  .
+  It is recommended to use generic lenses or optics from packages such as <https://hackage.haskell.org/package/generic-lens generic-lens> or <https://hackage.haskell.org/package/optics optics> to modify optional fields and deconstruct responses.
+  .
+  Generated lenses can be found in "Amazonka.ConnectContactLens.Lens" and are
+  suitable for use with a lens package such as <http://hackage.haskell.org/package/lens lens> or <http://hackage.haskell.org/package/lens-family-core lens-family-core>.
+  .
+  See "Amazonka.ConnectContactLens" and the <https://aws.amazon.com/documentation/ AWS documentation> to get started.
+
+source-repository head
+  type:     git
+  location: git://github.com/brendanhay/amazonka.git
+  subdir:   amazonka-connect-contact-lens
+
+library
+  default-language: Haskell2010
+  hs-source-dirs:   src gen
+  ghc-options:
+    -Wall -fwarn-incomplete-uni-patterns
+    -fwarn-incomplete-record-updates -funbox-strict-fields
+
+  exposed-modules:
+    Amazonka.ConnectContactLens
+    Amazonka.ConnectContactLens.Lens
+    Amazonka.ConnectContactLens.ListRealtimeContactAnalysisSegments
+    Amazonka.ConnectContactLens.Types
+    Amazonka.ConnectContactLens.Types.Categories
+    Amazonka.ConnectContactLens.Types.CategoryDetails
+    Amazonka.ConnectContactLens.Types.CharacterOffsets
+    Amazonka.ConnectContactLens.Types.IssueDetected
+    Amazonka.ConnectContactLens.Types.PointOfInterest
+    Amazonka.ConnectContactLens.Types.RealtimeContactAnalysisSegment
+    Amazonka.ConnectContactLens.Types.SentimentValue
+    Amazonka.ConnectContactLens.Types.Transcript
+    Amazonka.ConnectContactLens.Waiters
+
+  build-depends:
+    , amazonka-core  >=2.0  && <2.1
+    , base           >=4.12 && <5
+
+test-suite amazonka-connect-contact-lens-test
+  type:             exitcode-stdio-1.0
+  default-language: Haskell2010
+  hs-source-dirs:   test
+  main-is:          Main.hs
+  ghc-options:      -Wall -threaded
+
+  -- This section is encoded by the template and any modules added by
+  -- hand outside these namespaces will not correctly be added to the
+  -- distribution package.
+  other-modules:
+    Test.Amazonka.ConnectContactLens
+    Test.Amazonka.ConnectContactLens.Internal
+    Test.Amazonka.Gen.ConnectContactLens
+
+  build-depends:
+    , amazonka-connect-contact-lens
+    , amazonka-core                  >=2.0 && <2.1
+    , amazonka-test                  >=2.0 && <2.1
+    , base
+    , bytestring
+    , case-insensitive
+    , tasty
+    , tasty-hunit
+    , text
+    , time
+    , unordered-containers
diff --git a/fixture/ListRealtimeContactAnalysisSegments.yaml b/fixture/ListRealtimeContactAnalysisSegments.yaml
new file mode 100644
--- /dev/null
+++ b/fixture/ListRealtimeContactAnalysisSegments.yaml
@@ -0,0 +1,10 @@
+---
+method: POST
+headers:
+  Authorization:         AWS4-HMAC-SHA256 Credential=access/20091028/us-east-1/contact-lens/aws4_request, SignedHeaders=content-type;host;x-amz-content-sha256;x-amz-date, Signature=?
+  Host:                  contact-lens.us-east-1.amazonaws.com
+  Content-Type:          application/x-www-form-urlencoded; charset=utf-8
+  X-Amz-Content-SHA256:  abcdef
+  X-Amz-Date:            20091028T223200Z
+body:
+  ''
diff --git a/fixture/ListRealtimeContactAnalysisSegmentsResponse.proto b/fixture/ListRealtimeContactAnalysisSegmentsResponse.proto
new file mode 100644
--- /dev/null
+++ b/fixture/ListRealtimeContactAnalysisSegmentsResponse.proto
diff --git a/gen/Amazonka/ConnectContactLens.hs b/gen/Amazonka/ConnectContactLens.hs
new file mode 100644
--- /dev/null
+++ b/gen/Amazonka/ConnectContactLens.hs
@@ -0,0 +1,123 @@
+{-# OPTIONS_GHC -fno-warn-duplicate-exports #-}
+{-# OPTIONS_GHC -fno-warn-unused-imports #-}
+
+-- |
+-- Module      : Amazonka.ConnectContactLens
+-- Copyright   : (c) 2013-2023 Brendan Hay
+-- License     : Mozilla Public License, v. 2.0.
+-- Maintainer  : Brendan Hay
+-- Stability   : auto-generated
+-- Portability : non-portable (GHC extensions)
+--
+-- Derived from API version @2020-08-21@ of the AWS service descriptions, licensed under Apache 2.0.
+--
+-- Contact Lens for Amazon Connect enables you to analyze conversations
+-- between customer and agents, by using speech transcription, natural
+-- language processing, and intelligent search capabilities. It performs
+-- sentiment analysis, detects issues, and enables you to automatically
+-- categorize contacts.
+--
+-- Contact Lens for Amazon Connect provides both real-time and post-call
+-- analytics of customer-agent conversations. For more information, see
+-- <https://docs.aws.amazon.com/connect/latest/adminguide/analyze-conversations.html Analyze conversations using Contact Lens>
+-- in the /Amazon Connect Administrator Guide/.
+module Amazonka.ConnectContactLens
+  ( -- * Service Configuration
+    defaultService,
+
+    -- * Errors
+    -- $errors
+
+    -- ** AccessDeniedException
+    _AccessDeniedException,
+
+    -- ** InternalServiceException
+    _InternalServiceException,
+
+    -- ** InvalidRequestException
+    _InvalidRequestException,
+
+    -- ** ResourceNotFoundException
+    _ResourceNotFoundException,
+
+    -- ** ThrottlingException
+    _ThrottlingException,
+
+    -- * Waiters
+    -- $waiters
+
+    -- * Operations
+    -- $operations
+
+    -- ** ListRealtimeContactAnalysisSegments
+    ListRealtimeContactAnalysisSegments (ListRealtimeContactAnalysisSegments'),
+    newListRealtimeContactAnalysisSegments,
+    ListRealtimeContactAnalysisSegmentsResponse (ListRealtimeContactAnalysisSegmentsResponse'),
+    newListRealtimeContactAnalysisSegmentsResponse,
+
+    -- * Types
+
+    -- ** SentimentValue
+    SentimentValue (..),
+
+    -- ** Categories
+    Categories (Categories'),
+    newCategories,
+
+    -- ** CategoryDetails
+    CategoryDetails (CategoryDetails'),
+    newCategoryDetails,
+
+    -- ** CharacterOffsets
+    CharacterOffsets (CharacterOffsets'),
+    newCharacterOffsets,
+
+    -- ** IssueDetected
+    IssueDetected (IssueDetected'),
+    newIssueDetected,
+
+    -- ** PointOfInterest
+    PointOfInterest (PointOfInterest'),
+    newPointOfInterest,
+
+    -- ** RealtimeContactAnalysisSegment
+    RealtimeContactAnalysisSegment (RealtimeContactAnalysisSegment'),
+    newRealtimeContactAnalysisSegment,
+
+    -- ** Transcript
+    Transcript (Transcript'),
+    newTranscript,
+  )
+where
+
+import Amazonka.ConnectContactLens.Lens
+import Amazonka.ConnectContactLens.ListRealtimeContactAnalysisSegments
+import Amazonka.ConnectContactLens.Types
+import Amazonka.ConnectContactLens.Waiters
+
+-- $errors
+-- Error matchers are designed for use with the functions provided by
+-- <http://hackage.haskell.org/package/lens/docs/Control-Exception-Lens.html Control.Exception.Lens>.
+-- This allows catching (and rethrowing) service specific errors returned
+-- by 'ConnectContactLens'.
+
+-- $operations
+-- Some AWS operations return results that are incomplete and require subsequent
+-- requests in order to obtain the entire result set. The process of sending
+-- subsequent requests to continue where a previous request left off is called
+-- pagination. For example, the 'ListObjects' operation of Amazon S3 returns up to
+-- 1000 objects at a time, and you must send subsequent requests with the
+-- appropriate Marker in order to retrieve the next page of results.
+--
+-- Operations that have an 'AWSPager' instance can transparently perform subsequent
+-- requests, correctly setting Markers and other request facets to iterate through
+-- the entire result set of a truncated API operation. Operations which support
+-- this have an additional note in the documentation.
+--
+-- Many operations have the ability to filter results on the server side. See the
+-- individual operation parameters for details.
+
+-- $waiters
+-- Waiters poll by repeatedly sending a request until some remote success condition
+-- configured by the 'Wait' specification is fulfilled. The 'Wait' specification
+-- determines how many attempts should be made, in addition to delay and retry strategies.
diff --git a/gen/Amazonka/ConnectContactLens/Lens.hs b/gen/Amazonka/ConnectContactLens/Lens.hs
new file mode 100644
--- /dev/null
+++ b/gen/Amazonka/ConnectContactLens/Lens.hs
@@ -0,0 +1,69 @@
+{-# LANGUAGE NoImplicitPrelude #-}
+{-# OPTIONS_GHC -fno-warn-duplicate-exports #-}
+{-# OPTIONS_GHC -fno-warn-unused-imports #-}
+
+-- Derived from AWS service descriptions, licensed under Apache 2.0.
+
+-- |
+-- Module      : Amazonka.ConnectContactLens.Lens
+-- Copyright   : (c) 2013-2023 Brendan Hay
+-- License     : Mozilla Public License, v. 2.0.
+-- Maintainer  : Brendan Hay
+-- Stability   : auto-generated
+-- Portability : non-portable (GHC extensions)
+module Amazonka.ConnectContactLens.Lens
+  ( -- * Operations
+
+    -- ** ListRealtimeContactAnalysisSegments
+    listRealtimeContactAnalysisSegments_maxResults,
+    listRealtimeContactAnalysisSegments_nextToken,
+    listRealtimeContactAnalysisSegments_instanceId,
+    listRealtimeContactAnalysisSegments_contactId,
+    listRealtimeContactAnalysisSegmentsResponse_nextToken,
+    listRealtimeContactAnalysisSegmentsResponse_httpStatus,
+    listRealtimeContactAnalysisSegmentsResponse_segments,
+
+    -- * Types
+
+    -- ** Categories
+    categories_matchedCategories,
+    categories_matchedDetails,
+
+    -- ** CategoryDetails
+    categoryDetails_pointsOfInterest,
+
+    -- ** CharacterOffsets
+    characterOffsets_beginOffsetChar,
+    characterOffsets_endOffsetChar,
+
+    -- ** IssueDetected
+    issueDetected_characterOffsets,
+
+    -- ** PointOfInterest
+    pointOfInterest_beginOffsetMillis,
+    pointOfInterest_endOffsetMillis,
+
+    -- ** RealtimeContactAnalysisSegment
+    realtimeContactAnalysisSegment_categories,
+    realtimeContactAnalysisSegment_transcript,
+
+    -- ** Transcript
+    transcript_issuesDetected,
+    transcript_id,
+    transcript_participantId,
+    transcript_participantRole,
+    transcript_content,
+    transcript_beginOffsetMillis,
+    transcript_endOffsetMillis,
+    transcript_sentiment,
+  )
+where
+
+import Amazonka.ConnectContactLens.ListRealtimeContactAnalysisSegments
+import Amazonka.ConnectContactLens.Types.Categories
+import Amazonka.ConnectContactLens.Types.CategoryDetails
+import Amazonka.ConnectContactLens.Types.CharacterOffsets
+import Amazonka.ConnectContactLens.Types.IssueDetected
+import Amazonka.ConnectContactLens.Types.PointOfInterest
+import Amazonka.ConnectContactLens.Types.RealtimeContactAnalysisSegment
+import Amazonka.ConnectContactLens.Types.Transcript
diff --git a/gen/Amazonka/ConnectContactLens/ListRealtimeContactAnalysisSegments.hs b/gen/Amazonka/ConnectContactLens/ListRealtimeContactAnalysisSegments.hs
new file mode 100644
--- /dev/null
+++ b/gen/Amazonka/ConnectContactLens/ListRealtimeContactAnalysisSegments.hs
@@ -0,0 +1,293 @@
+{-# LANGUAGE DeriveGeneric #-}
+{-# LANGUAGE DuplicateRecordFields #-}
+{-# LANGUAGE NamedFieldPuns #-}
+{-# LANGUAGE OverloadedStrings #-}
+{-# LANGUAGE RecordWildCards #-}
+{-# LANGUAGE StrictData #-}
+{-# LANGUAGE TypeFamilies #-}
+{-# LANGUAGE NoImplicitPrelude #-}
+{-# OPTIONS_GHC -fno-warn-unused-binds #-}
+{-# OPTIONS_GHC -fno-warn-unused-imports #-}
+{-# OPTIONS_GHC -fno-warn-unused-matches #-}
+
+-- Derived from AWS service descriptions, licensed under Apache 2.0.
+
+-- |
+-- Module      : Amazonka.ConnectContactLens.ListRealtimeContactAnalysisSegments
+-- Copyright   : (c) 2013-2023 Brendan Hay
+-- License     : Mozilla Public License, v. 2.0.
+-- Maintainer  : Brendan Hay
+-- Stability   : auto-generated
+-- Portability : non-portable (GHC extensions)
+--
+-- Provides a list of analysis segments for a real-time analysis session.
+module Amazonka.ConnectContactLens.ListRealtimeContactAnalysisSegments
+  ( -- * Creating a Request
+    ListRealtimeContactAnalysisSegments (..),
+    newListRealtimeContactAnalysisSegments,
+
+    -- * Request Lenses
+    listRealtimeContactAnalysisSegments_maxResults,
+    listRealtimeContactAnalysisSegments_nextToken,
+    listRealtimeContactAnalysisSegments_instanceId,
+    listRealtimeContactAnalysisSegments_contactId,
+
+    -- * Destructuring the Response
+    ListRealtimeContactAnalysisSegmentsResponse (..),
+    newListRealtimeContactAnalysisSegmentsResponse,
+
+    -- * Response Lenses
+    listRealtimeContactAnalysisSegmentsResponse_nextToken,
+    listRealtimeContactAnalysisSegmentsResponse_httpStatus,
+    listRealtimeContactAnalysisSegmentsResponse_segments,
+  )
+where
+
+import Amazonka.ConnectContactLens.Types
+import qualified Amazonka.Core as Core
+import qualified Amazonka.Core.Lens.Internal as Lens
+import qualified Amazonka.Data as Data
+import qualified Amazonka.Prelude as Prelude
+import qualified Amazonka.Request as Request
+import qualified Amazonka.Response as Response
+
+-- | /See:/ 'newListRealtimeContactAnalysisSegments' smart constructor.
+data ListRealtimeContactAnalysisSegments = ListRealtimeContactAnalysisSegments'
+  { -- | The maximimum number of results to return per page.
+    maxResults :: Prelude.Maybe Prelude.Natural,
+    -- | The token for the next set of results. Use the value returned in the
+    -- previous response in the next request to retrieve the next set of
+    -- results.
+    nextToken :: Prelude.Maybe Prelude.Text,
+    -- | The identifier of the Amazon Connect instance.
+    instanceId :: Prelude.Text,
+    -- | The identifier of the contact.
+    contactId :: Prelude.Text
+  }
+  deriving (Prelude.Eq, Prelude.Read, Prelude.Show, Prelude.Generic)
+
+-- |
+-- Create a value of 'ListRealtimeContactAnalysisSegments' with all optional fields omitted.
+--
+-- Use <https://hackage.haskell.org/package/generic-lens generic-lens> or <https://hackage.haskell.org/package/optics optics> to modify other optional fields.
+--
+-- The following record fields are available, with the corresponding lenses provided
+-- for backwards compatibility:
+--
+-- 'maxResults', 'listRealtimeContactAnalysisSegments_maxResults' - The maximimum number of results to return per page.
+--
+-- 'nextToken', 'listRealtimeContactAnalysisSegments_nextToken' - The token for the next set of results. Use the value returned in the
+-- previous response in the next request to retrieve the next set of
+-- results.
+--
+-- 'instanceId', 'listRealtimeContactAnalysisSegments_instanceId' - The identifier of the Amazon Connect instance.
+--
+-- 'contactId', 'listRealtimeContactAnalysisSegments_contactId' - The identifier of the contact.
+newListRealtimeContactAnalysisSegments ::
+  -- | 'instanceId'
+  Prelude.Text ->
+  -- | 'contactId'
+  Prelude.Text ->
+  ListRealtimeContactAnalysisSegments
+newListRealtimeContactAnalysisSegments
+  pInstanceId_
+  pContactId_ =
+    ListRealtimeContactAnalysisSegments'
+      { maxResults =
+          Prelude.Nothing,
+        nextToken = Prelude.Nothing,
+        instanceId = pInstanceId_,
+        contactId = pContactId_
+      }
+
+-- | The maximimum number of results to return per page.
+listRealtimeContactAnalysisSegments_maxResults :: Lens.Lens' ListRealtimeContactAnalysisSegments (Prelude.Maybe Prelude.Natural)
+listRealtimeContactAnalysisSegments_maxResults = Lens.lens (\ListRealtimeContactAnalysisSegments' {maxResults} -> maxResults) (\s@ListRealtimeContactAnalysisSegments' {} a -> s {maxResults = a} :: ListRealtimeContactAnalysisSegments)
+
+-- | The token for the next set of results. Use the value returned in the
+-- previous response in the next request to retrieve the next set of
+-- results.
+listRealtimeContactAnalysisSegments_nextToken :: Lens.Lens' ListRealtimeContactAnalysisSegments (Prelude.Maybe Prelude.Text)
+listRealtimeContactAnalysisSegments_nextToken = Lens.lens (\ListRealtimeContactAnalysisSegments' {nextToken} -> nextToken) (\s@ListRealtimeContactAnalysisSegments' {} a -> s {nextToken = a} :: ListRealtimeContactAnalysisSegments)
+
+-- | The identifier of the Amazon Connect instance.
+listRealtimeContactAnalysisSegments_instanceId :: Lens.Lens' ListRealtimeContactAnalysisSegments Prelude.Text
+listRealtimeContactAnalysisSegments_instanceId = Lens.lens (\ListRealtimeContactAnalysisSegments' {instanceId} -> instanceId) (\s@ListRealtimeContactAnalysisSegments' {} a -> s {instanceId = a} :: ListRealtimeContactAnalysisSegments)
+
+-- | The identifier of the contact.
+listRealtimeContactAnalysisSegments_contactId :: Lens.Lens' ListRealtimeContactAnalysisSegments Prelude.Text
+listRealtimeContactAnalysisSegments_contactId = Lens.lens (\ListRealtimeContactAnalysisSegments' {contactId} -> contactId) (\s@ListRealtimeContactAnalysisSegments' {} a -> s {contactId = a} :: ListRealtimeContactAnalysisSegments)
+
+instance
+  Core.AWSRequest
+    ListRealtimeContactAnalysisSegments
+  where
+  type
+    AWSResponse ListRealtimeContactAnalysisSegments =
+      ListRealtimeContactAnalysisSegmentsResponse
+  request overrides =
+    Request.postJSON (overrides defaultService)
+  response =
+    Response.receiveJSON
+      ( \s h x ->
+          ListRealtimeContactAnalysisSegmentsResponse'
+            Prelude.<$> (x Data..?> "NextToken")
+            Prelude.<*> (Prelude.pure (Prelude.fromEnum s))
+            Prelude.<*> (x Data..?> "Segments" Core..!@ Prelude.mempty)
+      )
+
+instance
+  Prelude.Hashable
+    ListRealtimeContactAnalysisSegments
+  where
+  hashWithSalt
+    _salt
+    ListRealtimeContactAnalysisSegments' {..} =
+      _salt
+        `Prelude.hashWithSalt` maxResults
+        `Prelude.hashWithSalt` nextToken
+        `Prelude.hashWithSalt` instanceId
+        `Prelude.hashWithSalt` contactId
+
+instance
+  Prelude.NFData
+    ListRealtimeContactAnalysisSegments
+  where
+  rnf ListRealtimeContactAnalysisSegments' {..} =
+    Prelude.rnf maxResults
+      `Prelude.seq` Prelude.rnf nextToken
+      `Prelude.seq` Prelude.rnf instanceId
+      `Prelude.seq` Prelude.rnf contactId
+
+instance
+  Data.ToHeaders
+    ListRealtimeContactAnalysisSegments
+  where
+  toHeaders =
+    Prelude.const
+      ( Prelude.mconcat
+          [ "Content-Type"
+              Data.=# ( "application/x-amz-json-1.1" ::
+                          Prelude.ByteString
+                      )
+          ]
+      )
+
+instance
+  Data.ToJSON
+    ListRealtimeContactAnalysisSegments
+  where
+  toJSON ListRealtimeContactAnalysisSegments' {..} =
+    Data.object
+      ( Prelude.catMaybes
+          [ ("MaxResults" Data..=) Prelude.<$> maxResults,
+            ("NextToken" Data..=) Prelude.<$> nextToken,
+            Prelude.Just ("InstanceId" Data..= instanceId),
+            Prelude.Just ("ContactId" Data..= contactId)
+          ]
+      )
+
+instance
+  Data.ToPath
+    ListRealtimeContactAnalysisSegments
+  where
+  toPath =
+    Prelude.const
+      "/realtime-contact-analysis/analysis-segments"
+
+instance
+  Data.ToQuery
+    ListRealtimeContactAnalysisSegments
+  where
+  toQuery = Prelude.const Prelude.mempty
+
+-- | /See:/ 'newListRealtimeContactAnalysisSegmentsResponse' smart constructor.
+data ListRealtimeContactAnalysisSegmentsResponse = ListRealtimeContactAnalysisSegmentsResponse'
+  { -- | If there are additional results, this is the token for the next set of
+    -- results. If response includes @nextToken@ there are two possible
+    -- scenarios:
+    --
+    -- -   There are more segments so another call is required to get them.
+    --
+    -- -   There are no more segments at this time, but more may be available
+    --     later (real-time analysis is in progress) so the client should call
+    --     the operation again to get new segments.
+    --
+    -- If response does not include @nextToken@, the analysis is completed
+    -- (successfully or failed) and there are no more segments to retrieve.
+    nextToken :: Prelude.Maybe Prelude.Text,
+    -- | The response's http status code.
+    httpStatus :: Prelude.Int,
+    -- | An analyzed transcript or category.
+    segments :: [RealtimeContactAnalysisSegment]
+  }
+  deriving (Prelude.Eq, Prelude.Read, Prelude.Show, Prelude.Generic)
+
+-- |
+-- Create a value of 'ListRealtimeContactAnalysisSegmentsResponse' with all optional fields omitted.
+--
+-- Use <https://hackage.haskell.org/package/generic-lens generic-lens> or <https://hackage.haskell.org/package/optics optics> to modify other optional fields.
+--
+-- The following record fields are available, with the corresponding lenses provided
+-- for backwards compatibility:
+--
+-- 'nextToken', 'listRealtimeContactAnalysisSegmentsResponse_nextToken' - If there are additional results, this is the token for the next set of
+-- results. If response includes @nextToken@ there are two possible
+-- scenarios:
+--
+-- -   There are more segments so another call is required to get them.
+--
+-- -   There are no more segments at this time, but more may be available
+--     later (real-time analysis is in progress) so the client should call
+--     the operation again to get new segments.
+--
+-- If response does not include @nextToken@, the analysis is completed
+-- (successfully or failed) and there are no more segments to retrieve.
+--
+-- 'httpStatus', 'listRealtimeContactAnalysisSegmentsResponse_httpStatus' - The response's http status code.
+--
+-- 'segments', 'listRealtimeContactAnalysisSegmentsResponse_segments' - An analyzed transcript or category.
+newListRealtimeContactAnalysisSegmentsResponse ::
+  -- | 'httpStatus'
+  Prelude.Int ->
+  ListRealtimeContactAnalysisSegmentsResponse
+newListRealtimeContactAnalysisSegmentsResponse
+  pHttpStatus_ =
+    ListRealtimeContactAnalysisSegmentsResponse'
+      { nextToken =
+          Prelude.Nothing,
+        httpStatus = pHttpStatus_,
+        segments = Prelude.mempty
+      }
+
+-- | If there are additional results, this is the token for the next set of
+-- results. If response includes @nextToken@ there are two possible
+-- scenarios:
+--
+-- -   There are more segments so another call is required to get them.
+--
+-- -   There are no more segments at this time, but more may be available
+--     later (real-time analysis is in progress) so the client should call
+--     the operation again to get new segments.
+--
+-- If response does not include @nextToken@, the analysis is completed
+-- (successfully or failed) and there are no more segments to retrieve.
+listRealtimeContactAnalysisSegmentsResponse_nextToken :: Lens.Lens' ListRealtimeContactAnalysisSegmentsResponse (Prelude.Maybe Prelude.Text)
+listRealtimeContactAnalysisSegmentsResponse_nextToken = Lens.lens (\ListRealtimeContactAnalysisSegmentsResponse' {nextToken} -> nextToken) (\s@ListRealtimeContactAnalysisSegmentsResponse' {} a -> s {nextToken = a} :: ListRealtimeContactAnalysisSegmentsResponse)
+
+-- | The response's http status code.
+listRealtimeContactAnalysisSegmentsResponse_httpStatus :: Lens.Lens' ListRealtimeContactAnalysisSegmentsResponse Prelude.Int
+listRealtimeContactAnalysisSegmentsResponse_httpStatus = Lens.lens (\ListRealtimeContactAnalysisSegmentsResponse' {httpStatus} -> httpStatus) (\s@ListRealtimeContactAnalysisSegmentsResponse' {} a -> s {httpStatus = a} :: ListRealtimeContactAnalysisSegmentsResponse)
+
+-- | An analyzed transcript or category.
+listRealtimeContactAnalysisSegmentsResponse_segments :: Lens.Lens' ListRealtimeContactAnalysisSegmentsResponse [RealtimeContactAnalysisSegment]
+listRealtimeContactAnalysisSegmentsResponse_segments = Lens.lens (\ListRealtimeContactAnalysisSegmentsResponse' {segments} -> segments) (\s@ListRealtimeContactAnalysisSegmentsResponse' {} a -> s {segments = a} :: ListRealtimeContactAnalysisSegmentsResponse) Prelude.. Lens.coerced
+
+instance
+  Prelude.NFData
+    ListRealtimeContactAnalysisSegmentsResponse
+  where
+  rnf ListRealtimeContactAnalysisSegmentsResponse' {..} =
+    Prelude.rnf nextToken
+      `Prelude.seq` Prelude.rnf httpStatus
+      `Prelude.seq` Prelude.rnf segments
diff --git a/gen/Amazonka/ConnectContactLens/Types.hs b/gen/Amazonka/ConnectContactLens/Types.hs
new file mode 100644
--- /dev/null
+++ b/gen/Amazonka/ConnectContactLens/Types.hs
@@ -0,0 +1,200 @@
+{-# LANGUAGE DisambiguateRecordFields #-}
+{-# LANGUAGE OverloadedStrings #-}
+{-# LANGUAGE StrictData #-}
+{-# LANGUAGE NoImplicitPrelude #-}
+{-# OPTIONS_GHC -fno-warn-unused-matches #-}
+
+-- Derived from AWS service descriptions, licensed under Apache 2.0.
+
+-- |
+-- Module      : Amazonka.ConnectContactLens.Types
+-- Copyright   : (c) 2013-2023 Brendan Hay
+-- License     : Mozilla Public License, v. 2.0.
+-- Maintainer  : Brendan Hay
+-- Stability   : auto-generated
+-- Portability : non-portable (GHC extensions)
+module Amazonka.ConnectContactLens.Types
+  ( -- * Service Configuration
+    defaultService,
+
+    -- * Errors
+    _AccessDeniedException,
+    _InternalServiceException,
+    _InvalidRequestException,
+    _ResourceNotFoundException,
+    _ThrottlingException,
+
+    -- * SentimentValue
+    SentimentValue (..),
+
+    -- * Categories
+    Categories (..),
+    newCategories,
+    categories_matchedCategories,
+    categories_matchedDetails,
+
+    -- * CategoryDetails
+    CategoryDetails (..),
+    newCategoryDetails,
+    categoryDetails_pointsOfInterest,
+
+    -- * CharacterOffsets
+    CharacterOffsets (..),
+    newCharacterOffsets,
+    characterOffsets_beginOffsetChar,
+    characterOffsets_endOffsetChar,
+
+    -- * IssueDetected
+    IssueDetected (..),
+    newIssueDetected,
+    issueDetected_characterOffsets,
+
+    -- * PointOfInterest
+    PointOfInterest (..),
+    newPointOfInterest,
+    pointOfInterest_beginOffsetMillis,
+    pointOfInterest_endOffsetMillis,
+
+    -- * RealtimeContactAnalysisSegment
+    RealtimeContactAnalysisSegment (..),
+    newRealtimeContactAnalysisSegment,
+    realtimeContactAnalysisSegment_categories,
+    realtimeContactAnalysisSegment_transcript,
+
+    -- * Transcript
+    Transcript (..),
+    newTranscript,
+    transcript_issuesDetected,
+    transcript_id,
+    transcript_participantId,
+    transcript_participantRole,
+    transcript_content,
+    transcript_beginOffsetMillis,
+    transcript_endOffsetMillis,
+    transcript_sentiment,
+  )
+where
+
+import Amazonka.ConnectContactLens.Types.Categories
+import Amazonka.ConnectContactLens.Types.CategoryDetails
+import Amazonka.ConnectContactLens.Types.CharacterOffsets
+import Amazonka.ConnectContactLens.Types.IssueDetected
+import Amazonka.ConnectContactLens.Types.PointOfInterest
+import Amazonka.ConnectContactLens.Types.RealtimeContactAnalysisSegment
+import Amazonka.ConnectContactLens.Types.SentimentValue
+import Amazonka.ConnectContactLens.Types.Transcript
+import qualified Amazonka.Core as Core
+import qualified Amazonka.Core.Lens.Internal as Lens
+import qualified Amazonka.Prelude as Prelude
+import qualified Amazonka.Sign.V4 as Sign
+
+-- | API version @2020-08-21@ of the Amazon Connect Contact Lens SDK configuration.
+defaultService :: Core.Service
+defaultService =
+  Core.Service
+    { Core.abbrev = "ConnectContactLens",
+      Core.signer = Sign.v4,
+      Core.endpointPrefix = "contact-lens",
+      Core.signingName = "connect",
+      Core.version = "2020-08-21",
+      Core.s3AddressingStyle = Core.S3AddressingStyleAuto,
+      Core.endpoint = Core.defaultEndpoint defaultService,
+      Core.timeout = Prelude.Just 70,
+      Core.check = Core.statusSuccess,
+      Core.error =
+        Core.parseJSONError "ConnectContactLens",
+      Core.retry = retry
+    }
+  where
+    retry =
+      Core.Exponential
+        { Core.base = 5.0e-2,
+          Core.growth = 2,
+          Core.attempts = 5,
+          Core.check = check
+        }
+    check e
+      | Lens.has (Core.hasStatus 502) e =
+          Prelude.Just "bad_gateway"
+      | Lens.has (Core.hasStatus 504) e =
+          Prelude.Just "gateway_timeout"
+      | Lens.has (Core.hasStatus 500) e =
+          Prelude.Just "general_server_error"
+      | Lens.has (Core.hasStatus 509) e =
+          Prelude.Just "limit_exceeded"
+      | Lens.has
+          ( Core.hasCode "RequestThrottledException"
+              Prelude.. Core.hasStatus 400
+          )
+          e =
+          Prelude.Just "request_throttled_exception"
+      | Lens.has (Core.hasStatus 503) e =
+          Prelude.Just "service_unavailable"
+      | Lens.has
+          ( Core.hasCode "ThrottledException"
+              Prelude.. Core.hasStatus 400
+          )
+          e =
+          Prelude.Just "throttled_exception"
+      | Lens.has
+          ( Core.hasCode "Throttling"
+              Prelude.. Core.hasStatus 400
+          )
+          e =
+          Prelude.Just "throttling"
+      | Lens.has
+          ( Core.hasCode "ThrottlingException"
+              Prelude.. Core.hasStatus 400
+          )
+          e =
+          Prelude.Just "throttling_exception"
+      | Lens.has
+          ( Core.hasCode
+              "ProvisionedThroughputExceededException"
+              Prelude.. Core.hasStatus 400
+          )
+          e =
+          Prelude.Just "throughput_exceeded"
+      | Lens.has (Core.hasStatus 429) e =
+          Prelude.Just "too_many_requests"
+      | Prelude.otherwise = Prelude.Nothing
+
+-- | You do not have sufficient access to perform this action.
+_AccessDeniedException :: (Core.AsError a) => Lens.Fold a Core.ServiceError
+_AccessDeniedException =
+  Core._MatchServiceError
+    defaultService
+    "AccessDeniedException"
+    Prelude.. Core.hasStatus 403
+
+-- | Request processing failed due to an error or failure with the service.
+_InternalServiceException :: (Core.AsError a) => Lens.Fold a Core.ServiceError
+_InternalServiceException =
+  Core._MatchServiceError
+    defaultService
+    "InternalServiceException"
+    Prelude.. Core.hasStatus 500
+
+-- | The request is not valid.
+_InvalidRequestException :: (Core.AsError a) => Lens.Fold a Core.ServiceError
+_InvalidRequestException =
+  Core._MatchServiceError
+    defaultService
+    "InvalidRequestException"
+    Prelude.. Core.hasStatus 400
+
+-- | The specified resource was not found.
+_ResourceNotFoundException :: (Core.AsError a) => Lens.Fold a Core.ServiceError
+_ResourceNotFoundException =
+  Core._MatchServiceError
+    defaultService
+    "ResourceNotFoundException"
+    Prelude.. Core.hasStatus 404
+
+-- | The throttling limit has been exceeded.
+_ThrottlingException :: (Core.AsError a) => Lens.Fold a Core.ServiceError
+_ThrottlingException =
+  Core._MatchServiceError
+    defaultService
+    "ThrottlingException"
+    Prelude.. Core.hasStatus 429
diff --git a/gen/Amazonka/ConnectContactLens/Types/Categories.hs b/gen/Amazonka/ConnectContactLens/Types/Categories.hs
new file mode 100644
--- /dev/null
+++ b/gen/Amazonka/ConnectContactLens/Types/Categories.hs
@@ -0,0 +1,95 @@
+{-# LANGUAGE DeriveGeneric #-}
+{-# LANGUAGE DuplicateRecordFields #-}
+{-# LANGUAGE NamedFieldPuns #-}
+{-# LANGUAGE OverloadedStrings #-}
+{-# LANGUAGE RecordWildCards #-}
+{-# LANGUAGE StrictData #-}
+{-# LANGUAGE NoImplicitPrelude #-}
+{-# OPTIONS_GHC -fno-warn-unused-imports #-}
+{-# OPTIONS_GHC -fno-warn-unused-matches #-}
+
+-- Derived from AWS service descriptions, licensed under Apache 2.0.
+
+-- |
+-- Module      : Amazonka.ConnectContactLens.Types.Categories
+-- Copyright   : (c) 2013-2023 Brendan Hay
+-- License     : Mozilla Public License, v. 2.0.
+-- Maintainer  : Brendan Hay
+-- Stability   : auto-generated
+-- Portability : non-portable (GHC extensions)
+module Amazonka.ConnectContactLens.Types.Categories where
+
+import Amazonka.ConnectContactLens.Types.CategoryDetails
+import qualified Amazonka.Core as Core
+import qualified Amazonka.Core.Lens.Internal as Lens
+import qualified Amazonka.Data as Data
+import qualified Amazonka.Prelude as Prelude
+
+-- | Provides the category rules that are used to automatically categorize
+-- contacts based on uttered keywords and phrases.
+--
+-- /See:/ 'newCategories' smart constructor.
+data Categories = Categories'
+  { -- | The category rules that have been matched in the analyzed segment.
+    matchedCategories :: [Prelude.Text],
+    -- | The category rule that was matched and when it occurred in the
+    -- transcript.
+    matchedDetails :: Prelude.HashMap Prelude.Text CategoryDetails
+  }
+  deriving (Prelude.Eq, Prelude.Read, Prelude.Show, Prelude.Generic)
+
+-- |
+-- Create a value of 'Categories' with all optional fields omitted.
+--
+-- Use <https://hackage.haskell.org/package/generic-lens generic-lens> or <https://hackage.haskell.org/package/optics optics> to modify other optional fields.
+--
+-- The following record fields are available, with the corresponding lenses provided
+-- for backwards compatibility:
+--
+-- 'matchedCategories', 'categories_matchedCategories' - The category rules that have been matched in the analyzed segment.
+--
+-- 'matchedDetails', 'categories_matchedDetails' - The category rule that was matched and when it occurred in the
+-- transcript.
+newCategories ::
+  Categories
+newCategories =
+  Categories'
+    { matchedCategories = Prelude.mempty,
+      matchedDetails = Prelude.mempty
+    }
+
+-- | The category rules that have been matched in the analyzed segment.
+categories_matchedCategories :: Lens.Lens' Categories [Prelude.Text]
+categories_matchedCategories = Lens.lens (\Categories' {matchedCategories} -> matchedCategories) (\s@Categories' {} a -> s {matchedCategories = a} :: Categories) Prelude.. Lens.coerced
+
+-- | The category rule that was matched and when it occurred in the
+-- transcript.
+categories_matchedDetails :: Lens.Lens' Categories (Prelude.HashMap Prelude.Text CategoryDetails)
+categories_matchedDetails = Lens.lens (\Categories' {matchedDetails} -> matchedDetails) (\s@Categories' {} a -> s {matchedDetails = a} :: Categories) Prelude.. Lens.coerced
+
+instance Data.FromJSON Categories where
+  parseJSON =
+    Data.withObject
+      "Categories"
+      ( \x ->
+          Categories'
+            Prelude.<$> ( x
+                            Data..:? "MatchedCategories"
+                            Data..!= Prelude.mempty
+                        )
+            Prelude.<*> ( x
+                            Data..:? "MatchedDetails"
+                            Data..!= Prelude.mempty
+                        )
+      )
+
+instance Prelude.Hashable Categories where
+  hashWithSalt _salt Categories' {..} =
+    _salt
+      `Prelude.hashWithSalt` matchedCategories
+      `Prelude.hashWithSalt` matchedDetails
+
+instance Prelude.NFData Categories where
+  rnf Categories' {..} =
+    Prelude.rnf matchedCategories
+      `Prelude.seq` Prelude.rnf matchedDetails
diff --git a/gen/Amazonka/ConnectContactLens/Types/CategoryDetails.hs b/gen/Amazonka/ConnectContactLens/Types/CategoryDetails.hs
new file mode 100644
--- /dev/null
+++ b/gen/Amazonka/ConnectContactLens/Types/CategoryDetails.hs
@@ -0,0 +1,73 @@
+{-# LANGUAGE DeriveGeneric #-}
+{-# LANGUAGE DuplicateRecordFields #-}
+{-# LANGUAGE NamedFieldPuns #-}
+{-# LANGUAGE OverloadedStrings #-}
+{-# LANGUAGE RecordWildCards #-}
+{-# LANGUAGE StrictData #-}
+{-# LANGUAGE NoImplicitPrelude #-}
+{-# OPTIONS_GHC -fno-warn-unused-imports #-}
+{-# OPTIONS_GHC -fno-warn-unused-matches #-}
+
+-- Derived from AWS service descriptions, licensed under Apache 2.0.
+
+-- |
+-- Module      : Amazonka.ConnectContactLens.Types.CategoryDetails
+-- Copyright   : (c) 2013-2023 Brendan Hay
+-- License     : Mozilla Public License, v. 2.0.
+-- Maintainer  : Brendan Hay
+-- Stability   : auto-generated
+-- Portability : non-portable (GHC extensions)
+module Amazonka.ConnectContactLens.Types.CategoryDetails where
+
+import Amazonka.ConnectContactLens.Types.PointOfInterest
+import qualified Amazonka.Core as Core
+import qualified Amazonka.Core.Lens.Internal as Lens
+import qualified Amazonka.Data as Data
+import qualified Amazonka.Prelude as Prelude
+
+-- | Provides information about the category rule that was matched.
+--
+-- /See:/ 'newCategoryDetails' smart constructor.
+data CategoryDetails = CategoryDetails'
+  { -- | The section of audio where the category rule was detected.
+    pointsOfInterest :: [PointOfInterest]
+  }
+  deriving (Prelude.Eq, Prelude.Read, Prelude.Show, Prelude.Generic)
+
+-- |
+-- Create a value of 'CategoryDetails' with all optional fields omitted.
+--
+-- Use <https://hackage.haskell.org/package/generic-lens generic-lens> or <https://hackage.haskell.org/package/optics optics> to modify other optional fields.
+--
+-- The following record fields are available, with the corresponding lenses provided
+-- for backwards compatibility:
+--
+-- 'pointsOfInterest', 'categoryDetails_pointsOfInterest' - The section of audio where the category rule was detected.
+newCategoryDetails ::
+  CategoryDetails
+newCategoryDetails =
+  CategoryDetails' {pointsOfInterest = Prelude.mempty}
+
+-- | The section of audio where the category rule was detected.
+categoryDetails_pointsOfInterest :: Lens.Lens' CategoryDetails [PointOfInterest]
+categoryDetails_pointsOfInterest = Lens.lens (\CategoryDetails' {pointsOfInterest} -> pointsOfInterest) (\s@CategoryDetails' {} a -> s {pointsOfInterest = a} :: CategoryDetails) Prelude.. Lens.coerced
+
+instance Data.FromJSON CategoryDetails where
+  parseJSON =
+    Data.withObject
+      "CategoryDetails"
+      ( \x ->
+          CategoryDetails'
+            Prelude.<$> ( x
+                            Data..:? "PointsOfInterest"
+                            Data..!= Prelude.mempty
+                        )
+      )
+
+instance Prelude.Hashable CategoryDetails where
+  hashWithSalt _salt CategoryDetails' {..} =
+    _salt `Prelude.hashWithSalt` pointsOfInterest
+
+instance Prelude.NFData CategoryDetails where
+  rnf CategoryDetails' {..} =
+    Prelude.rnf pointsOfInterest
diff --git a/gen/Amazonka/ConnectContactLens/Types/CharacterOffsets.hs b/gen/Amazonka/ConnectContactLens/Types/CharacterOffsets.hs
new file mode 100644
--- /dev/null
+++ b/gen/Amazonka/ConnectContactLens/Types/CharacterOffsets.hs
@@ -0,0 +1,90 @@
+{-# LANGUAGE DeriveGeneric #-}
+{-# LANGUAGE DuplicateRecordFields #-}
+{-# LANGUAGE NamedFieldPuns #-}
+{-# LANGUAGE OverloadedStrings #-}
+{-# LANGUAGE RecordWildCards #-}
+{-# LANGUAGE StrictData #-}
+{-# LANGUAGE NoImplicitPrelude #-}
+{-# OPTIONS_GHC -fno-warn-unused-imports #-}
+{-# OPTIONS_GHC -fno-warn-unused-matches #-}
+
+-- Derived from AWS service descriptions, licensed under Apache 2.0.
+
+-- |
+-- Module      : Amazonka.ConnectContactLens.Types.CharacterOffsets
+-- Copyright   : (c) 2013-2023 Brendan Hay
+-- License     : Mozilla Public License, v. 2.0.
+-- Maintainer  : Brendan Hay
+-- Stability   : auto-generated
+-- Portability : non-portable (GHC extensions)
+module Amazonka.ConnectContactLens.Types.CharacterOffsets where
+
+import qualified Amazonka.Core as Core
+import qualified Amazonka.Core.Lens.Internal as Lens
+import qualified Amazonka.Data as Data
+import qualified Amazonka.Prelude as Prelude
+
+-- | For characters that were detected as issues, where they occur in the
+-- transcript.
+--
+-- /See:/ 'newCharacterOffsets' smart constructor.
+data CharacterOffsets = CharacterOffsets'
+  { -- | The beginning of the issue.
+    beginOffsetChar :: Prelude.Natural,
+    -- | The end of the issue.
+    endOffsetChar :: Prelude.Natural
+  }
+  deriving (Prelude.Eq, Prelude.Read, Prelude.Show, Prelude.Generic)
+
+-- |
+-- Create a value of 'CharacterOffsets' with all optional fields omitted.
+--
+-- Use <https://hackage.haskell.org/package/generic-lens generic-lens> or <https://hackage.haskell.org/package/optics optics> to modify other optional fields.
+--
+-- The following record fields are available, with the corresponding lenses provided
+-- for backwards compatibility:
+--
+-- 'beginOffsetChar', 'characterOffsets_beginOffsetChar' - The beginning of the issue.
+--
+-- 'endOffsetChar', 'characterOffsets_endOffsetChar' - The end of the issue.
+newCharacterOffsets ::
+  -- | 'beginOffsetChar'
+  Prelude.Natural ->
+  -- | 'endOffsetChar'
+  Prelude.Natural ->
+  CharacterOffsets
+newCharacterOffsets pBeginOffsetChar_ pEndOffsetChar_ =
+  CharacterOffsets'
+    { beginOffsetChar =
+        pBeginOffsetChar_,
+      endOffsetChar = pEndOffsetChar_
+    }
+
+-- | The beginning of the issue.
+characterOffsets_beginOffsetChar :: Lens.Lens' CharacterOffsets Prelude.Natural
+characterOffsets_beginOffsetChar = Lens.lens (\CharacterOffsets' {beginOffsetChar} -> beginOffsetChar) (\s@CharacterOffsets' {} a -> s {beginOffsetChar = a} :: CharacterOffsets)
+
+-- | The end of the issue.
+characterOffsets_endOffsetChar :: Lens.Lens' CharacterOffsets Prelude.Natural
+characterOffsets_endOffsetChar = Lens.lens (\CharacterOffsets' {endOffsetChar} -> endOffsetChar) (\s@CharacterOffsets' {} a -> s {endOffsetChar = a} :: CharacterOffsets)
+
+instance Data.FromJSON CharacterOffsets where
+  parseJSON =
+    Data.withObject
+      "CharacterOffsets"
+      ( \x ->
+          CharacterOffsets'
+            Prelude.<$> (x Data..: "BeginOffsetChar")
+            Prelude.<*> (x Data..: "EndOffsetChar")
+      )
+
+instance Prelude.Hashable CharacterOffsets where
+  hashWithSalt _salt CharacterOffsets' {..} =
+    _salt
+      `Prelude.hashWithSalt` beginOffsetChar
+      `Prelude.hashWithSalt` endOffsetChar
+
+instance Prelude.NFData CharacterOffsets where
+  rnf CharacterOffsets' {..} =
+    Prelude.rnf beginOffsetChar
+      `Prelude.seq` Prelude.rnf endOffsetChar
diff --git a/gen/Amazonka/ConnectContactLens/Types/IssueDetected.hs b/gen/Amazonka/ConnectContactLens/Types/IssueDetected.hs
new file mode 100644
--- /dev/null
+++ b/gen/Amazonka/ConnectContactLens/Types/IssueDetected.hs
@@ -0,0 +1,75 @@
+{-# LANGUAGE DeriveGeneric #-}
+{-# LANGUAGE DuplicateRecordFields #-}
+{-# LANGUAGE NamedFieldPuns #-}
+{-# LANGUAGE OverloadedStrings #-}
+{-# LANGUAGE RecordWildCards #-}
+{-# LANGUAGE StrictData #-}
+{-# LANGUAGE NoImplicitPrelude #-}
+{-# OPTIONS_GHC -fno-warn-unused-imports #-}
+{-# OPTIONS_GHC -fno-warn-unused-matches #-}
+
+-- Derived from AWS service descriptions, licensed under Apache 2.0.
+
+-- |
+-- Module      : Amazonka.ConnectContactLens.Types.IssueDetected
+-- Copyright   : (c) 2013-2023 Brendan Hay
+-- License     : Mozilla Public License, v. 2.0.
+-- Maintainer  : Brendan Hay
+-- Stability   : auto-generated
+-- Portability : non-portable (GHC extensions)
+module Amazonka.ConnectContactLens.Types.IssueDetected where
+
+import Amazonka.ConnectContactLens.Types.CharacterOffsets
+import qualified Amazonka.Core as Core
+import qualified Amazonka.Core.Lens.Internal as Lens
+import qualified Amazonka.Data as Data
+import qualified Amazonka.Prelude as Prelude
+
+-- | Potential issues that are detected based on an artificial intelligence
+-- analysis of each turn in the conversation.
+--
+-- /See:/ 'newIssueDetected' smart constructor.
+data IssueDetected = IssueDetected'
+  { -- | The offset for when the issue was detected in the segment.
+    characterOffsets :: CharacterOffsets
+  }
+  deriving (Prelude.Eq, Prelude.Read, Prelude.Show, Prelude.Generic)
+
+-- |
+-- Create a value of 'IssueDetected' with all optional fields omitted.
+--
+-- Use <https://hackage.haskell.org/package/generic-lens generic-lens> or <https://hackage.haskell.org/package/optics optics> to modify other optional fields.
+--
+-- The following record fields are available, with the corresponding lenses provided
+-- for backwards compatibility:
+--
+-- 'characterOffsets', 'issueDetected_characterOffsets' - The offset for when the issue was detected in the segment.
+newIssueDetected ::
+  -- | 'characterOffsets'
+  CharacterOffsets ->
+  IssueDetected
+newIssueDetected pCharacterOffsets_ =
+  IssueDetected'
+    { characterOffsets =
+        pCharacterOffsets_
+    }
+
+-- | The offset for when the issue was detected in the segment.
+issueDetected_characterOffsets :: Lens.Lens' IssueDetected CharacterOffsets
+issueDetected_characterOffsets = Lens.lens (\IssueDetected' {characterOffsets} -> characterOffsets) (\s@IssueDetected' {} a -> s {characterOffsets = a} :: IssueDetected)
+
+instance Data.FromJSON IssueDetected where
+  parseJSON =
+    Data.withObject
+      "IssueDetected"
+      ( \x ->
+          IssueDetected'
+            Prelude.<$> (x Data..: "CharacterOffsets")
+      )
+
+instance Prelude.Hashable IssueDetected where
+  hashWithSalt _salt IssueDetected' {..} =
+    _salt `Prelude.hashWithSalt` characterOffsets
+
+instance Prelude.NFData IssueDetected where
+  rnf IssueDetected' {..} = Prelude.rnf characterOffsets
diff --git a/gen/Amazonka/ConnectContactLens/Types/PointOfInterest.hs b/gen/Amazonka/ConnectContactLens/Types/PointOfInterest.hs
new file mode 100644
--- /dev/null
+++ b/gen/Amazonka/ConnectContactLens/Types/PointOfInterest.hs
@@ -0,0 +1,94 @@
+{-# LANGUAGE DeriveGeneric #-}
+{-# LANGUAGE DuplicateRecordFields #-}
+{-# LANGUAGE NamedFieldPuns #-}
+{-# LANGUAGE OverloadedStrings #-}
+{-# LANGUAGE RecordWildCards #-}
+{-# LANGUAGE StrictData #-}
+{-# LANGUAGE NoImplicitPrelude #-}
+{-# OPTIONS_GHC -fno-warn-unused-imports #-}
+{-# OPTIONS_GHC -fno-warn-unused-matches #-}
+
+-- Derived from AWS service descriptions, licensed under Apache 2.0.
+
+-- |
+-- Module      : Amazonka.ConnectContactLens.Types.PointOfInterest
+-- Copyright   : (c) 2013-2023 Brendan Hay
+-- License     : Mozilla Public License, v. 2.0.
+-- Maintainer  : Brendan Hay
+-- Stability   : auto-generated
+-- Portability : non-portable (GHC extensions)
+module Amazonka.ConnectContactLens.Types.PointOfInterest where
+
+import qualified Amazonka.Core as Core
+import qualified Amazonka.Core.Lens.Internal as Lens
+import qualified Amazonka.Data as Data
+import qualified Amazonka.Prelude as Prelude
+
+-- | The section of the contact audio where that category rule was detected.
+--
+-- /See:/ 'newPointOfInterest' smart constructor.
+data PointOfInterest = PointOfInterest'
+  { -- | The beginning offset in milliseconds where the category rule was
+    -- detected.
+    beginOffsetMillis :: Prelude.Natural,
+    -- | The ending offset in milliseconds where the category rule was detected.
+    endOffsetMillis :: Prelude.Natural
+  }
+  deriving (Prelude.Eq, Prelude.Read, Prelude.Show, Prelude.Generic)
+
+-- |
+-- Create a value of 'PointOfInterest' with all optional fields omitted.
+--
+-- Use <https://hackage.haskell.org/package/generic-lens generic-lens> or <https://hackage.haskell.org/package/optics optics> to modify other optional fields.
+--
+-- The following record fields are available, with the corresponding lenses provided
+-- for backwards compatibility:
+--
+-- 'beginOffsetMillis', 'pointOfInterest_beginOffsetMillis' - The beginning offset in milliseconds where the category rule was
+-- detected.
+--
+-- 'endOffsetMillis', 'pointOfInterest_endOffsetMillis' - The ending offset in milliseconds where the category rule was detected.
+newPointOfInterest ::
+  -- | 'beginOffsetMillis'
+  Prelude.Natural ->
+  -- | 'endOffsetMillis'
+  Prelude.Natural ->
+  PointOfInterest
+newPointOfInterest
+  pBeginOffsetMillis_
+  pEndOffsetMillis_ =
+    PointOfInterest'
+      { beginOffsetMillis =
+          pBeginOffsetMillis_,
+        endOffsetMillis = pEndOffsetMillis_
+      }
+
+-- | The beginning offset in milliseconds where the category rule was
+-- detected.
+pointOfInterest_beginOffsetMillis :: Lens.Lens' PointOfInterest Prelude.Natural
+pointOfInterest_beginOffsetMillis = Lens.lens (\PointOfInterest' {beginOffsetMillis} -> beginOffsetMillis) (\s@PointOfInterest' {} a -> s {beginOffsetMillis = a} :: PointOfInterest)
+
+-- | The ending offset in milliseconds where the category rule was detected.
+pointOfInterest_endOffsetMillis :: Lens.Lens' PointOfInterest Prelude.Natural
+pointOfInterest_endOffsetMillis = Lens.lens (\PointOfInterest' {endOffsetMillis} -> endOffsetMillis) (\s@PointOfInterest' {} a -> s {endOffsetMillis = a} :: PointOfInterest)
+
+instance Data.FromJSON PointOfInterest where
+  parseJSON =
+    Data.withObject
+      "PointOfInterest"
+      ( \x ->
+          PointOfInterest'
+            Prelude.<$> (x Data..: "BeginOffsetMillis")
+            Prelude.<*> (x Data..: "EndOffsetMillis")
+      )
+
+instance Prelude.Hashable PointOfInterest where
+  hashWithSalt _salt PointOfInterest' {..} =
+    _salt
+      `Prelude.hashWithSalt` beginOffsetMillis
+      `Prelude.hashWithSalt` endOffsetMillis
+
+instance Prelude.NFData PointOfInterest where
+  rnf PointOfInterest' {..} =
+    Prelude.rnf beginOffsetMillis
+      `Prelude.seq` Prelude.rnf endOffsetMillis
diff --git a/gen/Amazonka/ConnectContactLens/Types/RealtimeContactAnalysisSegment.hs b/gen/Amazonka/ConnectContactLens/Types/RealtimeContactAnalysisSegment.hs
new file mode 100644
--- /dev/null
+++ b/gen/Amazonka/ConnectContactLens/Types/RealtimeContactAnalysisSegment.hs
@@ -0,0 +1,95 @@
+{-# LANGUAGE DeriveGeneric #-}
+{-# LANGUAGE DuplicateRecordFields #-}
+{-# LANGUAGE NamedFieldPuns #-}
+{-# LANGUAGE OverloadedStrings #-}
+{-# LANGUAGE RecordWildCards #-}
+{-# LANGUAGE StrictData #-}
+{-# LANGUAGE NoImplicitPrelude #-}
+{-# OPTIONS_GHC -fno-warn-unused-imports #-}
+{-# OPTIONS_GHC -fno-warn-unused-matches #-}
+
+-- Derived from AWS service descriptions, licensed under Apache 2.0.
+
+-- |
+-- Module      : Amazonka.ConnectContactLens.Types.RealtimeContactAnalysisSegment
+-- Copyright   : (c) 2013-2023 Brendan Hay
+-- License     : Mozilla Public License, v. 2.0.
+-- Maintainer  : Brendan Hay
+-- Stability   : auto-generated
+-- Portability : non-portable (GHC extensions)
+module Amazonka.ConnectContactLens.Types.RealtimeContactAnalysisSegment where
+
+import Amazonka.ConnectContactLens.Types.Categories
+import Amazonka.ConnectContactLens.Types.Transcript
+import qualified Amazonka.Core as Core
+import qualified Amazonka.Core.Lens.Internal as Lens
+import qualified Amazonka.Data as Data
+import qualified Amazonka.Prelude as Prelude
+
+-- | An analyzed segment for a real-time analysis session.
+--
+-- /See:/ 'newRealtimeContactAnalysisSegment' smart constructor.
+data RealtimeContactAnalysisSegment = RealtimeContactAnalysisSegment'
+  { -- | The matched category rules.
+    categories :: Prelude.Maybe Categories,
+    -- | The analyzed transcript.
+    transcript :: Prelude.Maybe Transcript
+  }
+  deriving (Prelude.Eq, Prelude.Read, Prelude.Show, Prelude.Generic)
+
+-- |
+-- Create a value of 'RealtimeContactAnalysisSegment' with all optional fields omitted.
+--
+-- Use <https://hackage.haskell.org/package/generic-lens generic-lens> or <https://hackage.haskell.org/package/optics optics> to modify other optional fields.
+--
+-- The following record fields are available, with the corresponding lenses provided
+-- for backwards compatibility:
+--
+-- 'categories', 'realtimeContactAnalysisSegment_categories' - The matched category rules.
+--
+-- 'transcript', 'realtimeContactAnalysisSegment_transcript' - The analyzed transcript.
+newRealtimeContactAnalysisSegment ::
+  RealtimeContactAnalysisSegment
+newRealtimeContactAnalysisSegment =
+  RealtimeContactAnalysisSegment'
+    { categories =
+        Prelude.Nothing,
+      transcript = Prelude.Nothing
+    }
+
+-- | The matched category rules.
+realtimeContactAnalysisSegment_categories :: Lens.Lens' RealtimeContactAnalysisSegment (Prelude.Maybe Categories)
+realtimeContactAnalysisSegment_categories = Lens.lens (\RealtimeContactAnalysisSegment' {categories} -> categories) (\s@RealtimeContactAnalysisSegment' {} a -> s {categories = a} :: RealtimeContactAnalysisSegment)
+
+-- | The analyzed transcript.
+realtimeContactAnalysisSegment_transcript :: Lens.Lens' RealtimeContactAnalysisSegment (Prelude.Maybe Transcript)
+realtimeContactAnalysisSegment_transcript = Lens.lens (\RealtimeContactAnalysisSegment' {transcript} -> transcript) (\s@RealtimeContactAnalysisSegment' {} a -> s {transcript = a} :: RealtimeContactAnalysisSegment)
+
+instance Data.FromJSON RealtimeContactAnalysisSegment where
+  parseJSON =
+    Data.withObject
+      "RealtimeContactAnalysisSegment"
+      ( \x ->
+          RealtimeContactAnalysisSegment'
+            Prelude.<$> (x Data..:? "Categories")
+            Prelude.<*> (x Data..:? "Transcript")
+      )
+
+instance
+  Prelude.Hashable
+    RealtimeContactAnalysisSegment
+  where
+  hashWithSalt
+    _salt
+    RealtimeContactAnalysisSegment' {..} =
+      _salt
+        `Prelude.hashWithSalt` categories
+        `Prelude.hashWithSalt` transcript
+
+instance
+  Prelude.NFData
+    RealtimeContactAnalysisSegment
+  where
+  rnf RealtimeContactAnalysisSegment' {..} =
+    Prelude.rnf categories
+      `Prelude.seq` Prelude.rnf transcript
diff --git a/gen/Amazonka/ConnectContactLens/Types/SentimentValue.hs b/gen/Amazonka/ConnectContactLens/Types/SentimentValue.hs
new file mode 100644
--- /dev/null
+++ b/gen/Amazonka/ConnectContactLens/Types/SentimentValue.hs
@@ -0,0 +1,76 @@
+{-# LANGUAGE DeriveGeneric #-}
+{-# LANGUAGE DerivingStrategies #-}
+{-# LANGUAGE GeneralizedNewtypeDeriving #-}
+{-# LANGUAGE LambdaCase #-}
+{-# LANGUAGE OverloadedStrings #-}
+{-# LANGUAGE PatternSynonyms #-}
+{-# LANGUAGE StrictData #-}
+{-# LANGUAGE NoImplicitPrelude #-}
+{-# OPTIONS_GHC -fno-warn-unused-imports #-}
+
+-- Derived from AWS service descriptions, licensed under Apache 2.0.
+
+-- |
+-- Module      : Amazonka.ConnectContactLens.Types.SentimentValue
+-- Copyright   : (c) 2013-2023 Brendan Hay
+-- License     : Mozilla Public License, v. 2.0.
+-- Maintainer  : Brendan Hay
+-- Stability   : auto-generated
+-- Portability : non-portable (GHC extensions)
+module Amazonka.ConnectContactLens.Types.SentimentValue
+  ( SentimentValue
+      ( ..,
+        SentimentValue_NEGATIVE,
+        SentimentValue_NEUTRAL,
+        SentimentValue_POSITIVE
+      ),
+  )
+where
+
+import qualified Amazonka.Core as Core
+import qualified Amazonka.Data as Data
+import qualified Amazonka.Prelude as Prelude
+
+newtype SentimentValue = SentimentValue'
+  { fromSentimentValue ::
+      Data.Text
+  }
+  deriving stock
+    ( Prelude.Show,
+      Prelude.Read,
+      Prelude.Eq,
+      Prelude.Ord,
+      Prelude.Generic
+    )
+  deriving newtype
+    ( Prelude.Hashable,
+      Prelude.NFData,
+      Data.FromText,
+      Data.ToText,
+      Data.ToByteString,
+      Data.ToLog,
+      Data.ToHeader,
+      Data.ToQuery,
+      Data.FromJSON,
+      Data.FromJSONKey,
+      Data.ToJSON,
+      Data.ToJSONKey,
+      Data.FromXML,
+      Data.ToXML
+    )
+
+pattern SentimentValue_NEGATIVE :: SentimentValue
+pattern SentimentValue_NEGATIVE = SentimentValue' "NEGATIVE"
+
+pattern SentimentValue_NEUTRAL :: SentimentValue
+pattern SentimentValue_NEUTRAL = SentimentValue' "NEUTRAL"
+
+pattern SentimentValue_POSITIVE :: SentimentValue
+pattern SentimentValue_POSITIVE = SentimentValue' "POSITIVE"
+
+{-# COMPLETE
+  SentimentValue_NEGATIVE,
+  SentimentValue_NEUTRAL,
+  SentimentValue_POSITIVE,
+  SentimentValue'
+  #-}
diff --git a/gen/Amazonka/ConnectContactLens/Types/Transcript.hs b/gen/Amazonka/ConnectContactLens/Types/Transcript.hs
new file mode 100644
--- /dev/null
+++ b/gen/Amazonka/ConnectContactLens/Types/Transcript.hs
@@ -0,0 +1,182 @@
+{-# LANGUAGE DeriveGeneric #-}
+{-# LANGUAGE DuplicateRecordFields #-}
+{-# LANGUAGE NamedFieldPuns #-}
+{-# LANGUAGE OverloadedStrings #-}
+{-# LANGUAGE RecordWildCards #-}
+{-# LANGUAGE StrictData #-}
+{-# LANGUAGE NoImplicitPrelude #-}
+{-# OPTIONS_GHC -fno-warn-unused-imports #-}
+{-# OPTIONS_GHC -fno-warn-unused-matches #-}
+
+-- Derived from AWS service descriptions, licensed under Apache 2.0.
+
+-- |
+-- Module      : Amazonka.ConnectContactLens.Types.Transcript
+-- Copyright   : (c) 2013-2023 Brendan Hay
+-- License     : Mozilla Public License, v. 2.0.
+-- Maintainer  : Brendan Hay
+-- Stability   : auto-generated
+-- Portability : non-portable (GHC extensions)
+module Amazonka.ConnectContactLens.Types.Transcript where
+
+import Amazonka.ConnectContactLens.Types.IssueDetected
+import Amazonka.ConnectContactLens.Types.SentimentValue
+import qualified Amazonka.Core as Core
+import qualified Amazonka.Core.Lens.Internal as Lens
+import qualified Amazonka.Data as Data
+import qualified Amazonka.Prelude as Prelude
+
+-- | A list of messages in the session.
+--
+-- /See:/ 'newTranscript' smart constructor.
+data Transcript = Transcript'
+  { -- | List of positions where issues were detected on the transcript.
+    issuesDetected :: Prelude.Maybe [IssueDetected],
+    -- | The identifier of the transcript.
+    id :: Prelude.Text,
+    -- | The identifier of the participant.
+    participantId :: Prelude.Text,
+    -- | The role of participant. For example, is it a customer, agent, or
+    -- system.
+    participantRole :: Prelude.Text,
+    -- | The content of the transcript.
+    content :: Prelude.Text,
+    -- | The beginning offset in the contact for this transcript.
+    beginOffsetMillis :: Prelude.Natural,
+    -- | The end offset in the contact for this transcript.
+    endOffsetMillis :: Prelude.Natural,
+    -- | The sentiment of the detected for this piece of transcript.
+    sentiment :: SentimentValue
+  }
+  deriving (Prelude.Eq, Prelude.Read, Prelude.Show, Prelude.Generic)
+
+-- |
+-- Create a value of 'Transcript' with all optional fields omitted.
+--
+-- Use <https://hackage.haskell.org/package/generic-lens generic-lens> or <https://hackage.haskell.org/package/optics optics> to modify other optional fields.
+--
+-- The following record fields are available, with the corresponding lenses provided
+-- for backwards compatibility:
+--
+-- 'issuesDetected', 'transcript_issuesDetected' - List of positions where issues were detected on the transcript.
+--
+-- 'id', 'transcript_id' - The identifier of the transcript.
+--
+-- 'participantId', 'transcript_participantId' - The identifier of the participant.
+--
+-- 'participantRole', 'transcript_participantRole' - The role of participant. For example, is it a customer, agent, or
+-- system.
+--
+-- 'content', 'transcript_content' - The content of the transcript.
+--
+-- 'beginOffsetMillis', 'transcript_beginOffsetMillis' - The beginning offset in the contact for this transcript.
+--
+-- 'endOffsetMillis', 'transcript_endOffsetMillis' - The end offset in the contact for this transcript.
+--
+-- 'sentiment', 'transcript_sentiment' - The sentiment of the detected for this piece of transcript.
+newTranscript ::
+  -- | 'id'
+  Prelude.Text ->
+  -- | 'participantId'
+  Prelude.Text ->
+  -- | 'participantRole'
+  Prelude.Text ->
+  -- | 'content'
+  Prelude.Text ->
+  -- | 'beginOffsetMillis'
+  Prelude.Natural ->
+  -- | 'endOffsetMillis'
+  Prelude.Natural ->
+  -- | 'sentiment'
+  SentimentValue ->
+  Transcript
+newTranscript
+  pId_
+  pParticipantId_
+  pParticipantRole_
+  pContent_
+  pBeginOffsetMillis_
+  pEndOffsetMillis_
+  pSentiment_ =
+    Transcript'
+      { issuesDetected = Prelude.Nothing,
+        id = pId_,
+        participantId = pParticipantId_,
+        participantRole = pParticipantRole_,
+        content = pContent_,
+        beginOffsetMillis = pBeginOffsetMillis_,
+        endOffsetMillis = pEndOffsetMillis_,
+        sentiment = pSentiment_
+      }
+
+-- | List of positions where issues were detected on the transcript.
+transcript_issuesDetected :: Lens.Lens' Transcript (Prelude.Maybe [IssueDetected])
+transcript_issuesDetected = Lens.lens (\Transcript' {issuesDetected} -> issuesDetected) (\s@Transcript' {} a -> s {issuesDetected = a} :: Transcript) Prelude.. Lens.mapping Lens.coerced
+
+-- | The identifier of the transcript.
+transcript_id :: Lens.Lens' Transcript Prelude.Text
+transcript_id = Lens.lens (\Transcript' {id} -> id) (\s@Transcript' {} a -> s {id = a} :: Transcript)
+
+-- | The identifier of the participant.
+transcript_participantId :: Lens.Lens' Transcript Prelude.Text
+transcript_participantId = Lens.lens (\Transcript' {participantId} -> participantId) (\s@Transcript' {} a -> s {participantId = a} :: Transcript)
+
+-- | The role of participant. For example, is it a customer, agent, or
+-- system.
+transcript_participantRole :: Lens.Lens' Transcript Prelude.Text
+transcript_participantRole = Lens.lens (\Transcript' {participantRole} -> participantRole) (\s@Transcript' {} a -> s {participantRole = a} :: Transcript)
+
+-- | The content of the transcript.
+transcript_content :: Lens.Lens' Transcript Prelude.Text
+transcript_content = Lens.lens (\Transcript' {content} -> content) (\s@Transcript' {} a -> s {content = a} :: Transcript)
+
+-- | The beginning offset in the contact for this transcript.
+transcript_beginOffsetMillis :: Lens.Lens' Transcript Prelude.Natural
+transcript_beginOffsetMillis = Lens.lens (\Transcript' {beginOffsetMillis} -> beginOffsetMillis) (\s@Transcript' {} a -> s {beginOffsetMillis = a} :: Transcript)
+
+-- | The end offset in the contact for this transcript.
+transcript_endOffsetMillis :: Lens.Lens' Transcript Prelude.Natural
+transcript_endOffsetMillis = Lens.lens (\Transcript' {endOffsetMillis} -> endOffsetMillis) (\s@Transcript' {} a -> s {endOffsetMillis = a} :: Transcript)
+
+-- | The sentiment of the detected for this piece of transcript.
+transcript_sentiment :: Lens.Lens' Transcript SentimentValue
+transcript_sentiment = Lens.lens (\Transcript' {sentiment} -> sentiment) (\s@Transcript' {} a -> s {sentiment = a} :: Transcript)
+
+instance Data.FromJSON Transcript where
+  parseJSON =
+    Data.withObject
+      "Transcript"
+      ( \x ->
+          Transcript'
+            Prelude.<$> (x Data..:? "IssuesDetected" Data..!= Prelude.mempty)
+            Prelude.<*> (x Data..: "Id")
+            Prelude.<*> (x Data..: "ParticipantId")
+            Prelude.<*> (x Data..: "ParticipantRole")
+            Prelude.<*> (x Data..: "Content")
+            Prelude.<*> (x Data..: "BeginOffsetMillis")
+            Prelude.<*> (x Data..: "EndOffsetMillis")
+            Prelude.<*> (x Data..: "Sentiment")
+      )
+
+instance Prelude.Hashable Transcript where
+  hashWithSalt _salt Transcript' {..} =
+    _salt
+      `Prelude.hashWithSalt` issuesDetected
+      `Prelude.hashWithSalt` id
+      `Prelude.hashWithSalt` participantId
+      `Prelude.hashWithSalt` participantRole
+      `Prelude.hashWithSalt` content
+      `Prelude.hashWithSalt` beginOffsetMillis
+      `Prelude.hashWithSalt` endOffsetMillis
+      `Prelude.hashWithSalt` sentiment
+
+instance Prelude.NFData Transcript where
+  rnf Transcript' {..} =
+    Prelude.rnf issuesDetected
+      `Prelude.seq` Prelude.rnf id
+      `Prelude.seq` Prelude.rnf participantId
+      `Prelude.seq` Prelude.rnf participantRole
+      `Prelude.seq` Prelude.rnf content
+      `Prelude.seq` Prelude.rnf beginOffsetMillis
+      `Prelude.seq` Prelude.rnf endOffsetMillis
+      `Prelude.seq` Prelude.rnf sentiment
diff --git a/gen/Amazonka/ConnectContactLens/Waiters.hs b/gen/Amazonka/ConnectContactLens/Waiters.hs
new file mode 100644
--- /dev/null
+++ b/gen/Amazonka/ConnectContactLens/Waiters.hs
@@ -0,0 +1,24 @@
+{-# LANGUAGE DisambiguateRecordFields #-}
+{-# LANGUAGE OverloadedStrings #-}
+{-# LANGUAGE StrictData #-}
+{-# LANGUAGE TypeFamilies #-}
+{-# LANGUAGE NoImplicitPrelude #-}
+{-# OPTIONS_GHC -fno-warn-unused-imports #-}
+
+-- Derived from AWS service descriptions, licensed under Apache 2.0.
+
+-- |
+-- Module      : Amazonka.ConnectContactLens.Waiters
+-- Copyright   : (c) 2013-2023 Brendan Hay
+-- License     : Mozilla Public License, v. 2.0.
+-- Maintainer  : Brendan Hay
+-- Stability   : auto-generated
+-- Portability : non-portable (GHC extensions)
+module Amazonka.ConnectContactLens.Waiters where
+
+import Amazonka.ConnectContactLens.Lens
+import Amazonka.ConnectContactLens.Types
+import qualified Amazonka.Core as Core
+import qualified Amazonka.Core.Lens.Internal as Lens
+import qualified Amazonka.Data as Data
+import qualified Amazonka.Prelude as Prelude
diff --git a/src/.gitkeep b/src/.gitkeep
new file mode 100644
--- /dev/null
+++ b/src/.gitkeep
diff --git a/test/Main.hs b/test/Main.hs
new file mode 100644
--- /dev/null
+++ b/test/Main.hs
@@ -0,0 +1,23 @@
+{-# OPTIONS_GHC -fno-warn-unused-imports #-}
+
+-- |
+-- Module      : Main
+-- Copyright   : (c) 2013-2023 Brendan Hay
+-- License     : Mozilla Public License, v. 2.0.
+-- Maintainer  : Brendan Hay
+-- Stability   : auto-generated
+-- Portability : non-portable (GHC extensions)
+module Main (main) where
+
+import Test.Amazonka.ConnectContactLens
+import Test.Amazonka.ConnectContactLens.Internal
+import Test.Tasty
+
+main :: IO ()
+main =
+  defaultMain $
+    testGroup
+      "ConnectContactLens"
+      [ testGroup "tests" tests,
+        testGroup "fixtures" fixtures
+      ]
diff --git a/test/Test/Amazonka/ConnectContactLens.hs b/test/Test/Amazonka/ConnectContactLens.hs
new file mode 100644
--- /dev/null
+++ b/test/Test/Amazonka/ConnectContactLens.hs
@@ -0,0 +1,20 @@
+-- |
+-- Module      : Test.Amazonka.ConnectContactLens
+-- Copyright   : (c) 2013-2023 Brendan Hay
+-- License     : Mozilla Public License, v. 2.0.
+-- Maintainer  : Brendan Hay
+-- Stability   : auto-generated
+-- Portability : non-portable (GHC extensions)
+module Test.Amazonka.ConnectContactLens
+  ( tests,
+    fixtures,
+  )
+where
+
+import Test.Tasty (TestTree)
+
+tests :: [TestTree]
+tests = []
+
+fixtures :: [TestTree]
+fixtures = []
diff --git a/test/Test/Amazonka/ConnectContactLens/Internal.hs b/test/Test/Amazonka/ConnectContactLens/Internal.hs
new file mode 100644
--- /dev/null
+++ b/test/Test/Amazonka/ConnectContactLens/Internal.hs
@@ -0,0 +1,8 @@
+-- |
+-- Module      : Test.Amazonka.ConnectContactLens.Internal
+-- Copyright   : (c) 2013-2023 Brendan Hay
+-- License     : Mozilla Public License, v. 2.0.
+-- Maintainer  : Brendan Hay
+-- Stability   : auto-generated
+-- Portability : non-portable (GHC extensions)
+module Test.Amazonka.ConnectContactLens.Internal where
diff --git a/test/Test/Amazonka/Gen/ConnectContactLens.hs b/test/Test/Amazonka/Gen/ConnectContactLens.hs
new file mode 100644
--- /dev/null
+++ b/test/Test/Amazonka/Gen/ConnectContactLens.hs
@@ -0,0 +1,58 @@
+{-# OPTIONS_GHC -fno-warn-orphans #-}
+{-# OPTIONS_GHC -fno-warn-unused-imports #-}
+
+-- Derived from AWS service descriptions, licensed under Apache 2.0.
+
+-- |
+-- Module      : Test.Amazonka.Gen.ConnectContactLens
+-- Copyright   : (c) 2013-2023 Brendan Hay
+-- License     : Mozilla Public License, v. 2.0.
+-- Maintainer  : Brendan Hay
+-- Stability   : auto-generated
+-- Portability : non-portable (GHC extensions)
+module Test.Amazonka.Gen.ConnectContactLens where
+
+import Amazonka.ConnectContactLens
+import qualified Data.Proxy as Proxy
+import Test.Amazonka.ConnectContactLens.Internal
+import Test.Amazonka.Fixture
+import Test.Amazonka.Prelude
+import Test.Tasty
+
+-- Auto-generated: the actual test selection needs to be manually placed into
+-- the top-level so that real test data can be incrementally added.
+--
+-- This commented snippet is what the entire set should look like:
+
+-- fixtures :: TestTree
+-- fixtures =
+--     [ testGroup "request"
+--         [ requestListRealtimeContactAnalysisSegments $
+--             newListRealtimeContactAnalysisSegments
+--
+--           ]
+
+--     , testGroup "response"
+--         [ responseListRealtimeContactAnalysisSegments $
+--             newListRealtimeContactAnalysisSegmentsResponse
+--
+--           ]
+--     ]
+
+-- Requests
+
+requestListRealtimeContactAnalysisSegments :: ListRealtimeContactAnalysisSegments -> TestTree
+requestListRealtimeContactAnalysisSegments =
+  req
+    "ListRealtimeContactAnalysisSegments"
+    "fixture/ListRealtimeContactAnalysisSegments.yaml"
+
+-- Responses
+
+responseListRealtimeContactAnalysisSegments :: ListRealtimeContactAnalysisSegmentsResponse -> TestTree
+responseListRealtimeContactAnalysisSegments =
+  res
+    "ListRealtimeContactAnalysisSegmentsResponse"
+    "fixture/ListRealtimeContactAnalysisSegmentsResponse.proto"
+    defaultService
+    (Proxy.Proxy :: Proxy.Proxy ListRealtimeContactAnalysisSegments)
